Thespian Heights Academy Privacy Policy
At Thespian Heights Academy, located at 6300 Sunset Boulevard, Los Angeles, CA 90028, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, enroll in our courses, or interact with us in any way. This policy is effective as of January 1, 2025.
1. Information We Collect
We collect several types of information from and about users of our Services, including:
- Personal Information: This includes information that identifies you as an individual, such as your name, email address, postal address, phone number, date of birth, and payment information when you enroll in a course.
- Demographic Information: Information such as your age, gender, and location.
- Educational Information: Details about your educational background, acting experience, and training goals.
- Technical Information: This includes your IP address, browser type, operating system, referring URLs, and information about your activity on our website, collected through cookies and similar technologies.
- Communications: Records of your communication with us, including emails, phone calls, and online chat sessions.
2. How We Collect Information
We collect information in the following ways:
- Directly from You: When you fill out forms on our website, enroll in a course, subscribe to our newsletter, or contact us.
- Automatically: Through the use of cookies and other tracking technologies when you visit our website.
- From Third Parties: We may receive information from third-party service providers, such as payment processors and marketing platforms.
3. Use of Information
We use the information we collect for various purposes, including:
- Providing Services: To process your enrollment, provide you with course materials, and administer your account.
- Communication: To respond to your inquiries, send you updates about our courses, and provide customer support.
- Marketing: To send you promotional emails about new courses, events, and special offers (you can opt-out at any time).
- Improvement of Services: To analyze website usage, identify areas for improvement, and develop new features.
- Legal Compliance: To comply with applicable laws and regulations, including responding to legal requests and preventing fraud.
4. Sharing of Information
We may share your information with the following categories of recipients:
- Service Providers: Third-party companies that provide services on our behalf, such as payment processing, email marketing, and data analytics. These providers are contractually obligated to protect your information.
- Instructors: We may share your information with the instructors of the courses you are enrolled in to facilitate instruction and provide personalized feedback.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your activity on our website. Cookies are small text files that are stored on your device. We use cookies for various purposes, including:
- Essential Cookies: These cookies are necessary for the operation of our website and cannot be disabled.
- Analytics Cookies: These cookies help us understand how users interact with our website, allowing us to improve its performance.
- Marketing Cookies: These cookies are used to track your browsing activity and deliver targeted advertisements.
You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website. Further details can be found in our Cookies Policy.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information during transmission.
- Secure Storage: We store your information on secure servers with limited access.
- Access Controls: We restrict access to your information to authorized personnel only.
- Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
Despite our efforts, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely dispose of it.
8. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete information.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
To exercise these rights, please contact us at [email protected] or by mail at the address provided above. We will respond to your request within a reasonable timeframe.
9. Children's Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it.
10. Third-Party Websites
Our website may contain links to third-party websites that are not owned or controlled by us. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date above. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Thespian Heights Academy
Attention: Privacy Officer
6300 Sunset Boulevard
Los Angeles, CA 90028
Email: [email protected]
Phone: (323) 460-7777
13. California Residents - Your California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. These rights include:
- The Right to Know: You have the right to request that we disclose to you what personal information we collect, use, disclose, and sell.
- The Right to Delete: You have the right to request that we delete your personal information that we have collected from you, subject to certain exceptions.
- The Right to Opt-Out of Sale: You have the right to opt-out of the sale of your personal information. Thespian Heights Academy does not sell your personal information.
- The Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise these rights, please contact us using the contact information provided above. We will respond to your request within 45 days.
14. International Users
If you are accessing our website or using our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. The data protection laws of the United States may differ from those in your country. By using our website and services, you consent to the transfer of your information to the United States.
15. Accessibility
Thespian Heights Academy is committed to ensuring that our website and services are accessible to everyone, including individuals with disabilities. We strive to meet the standards set forth in the Web Content Accessibility Guidelines (WCAG) 2.1. For more information, please visit our Accessibility statement.